BSOD IN WINDOWS 10 PRO "KMODE_EXCEPTION_NOT_HANDLED" What - Microsoft Community
i have windows 10 pro os, on machine 4gb ram, hdd 320gb: p1.[sys] (occupied: 33gb, free: 17gb, total: 50gb)
i had updates waiting restart , shutdown pc. next day started pc button , win 10 started , entered in first bsod screen says:
"kmode_exception_not_handled" failed: win32kbase.sys , @ next restart or shutdown appears win32kfull.sys file variety on same theme.
i entered in command prompt , did chkdsk [drive] /f /x results: no bads on hdd: p1.[sys], did sfc /scannow without result: no files changed, integrity ok. did sfc /verifyfile [drive][path_to_file]win32kbase.sys , then win32kfull.sys same result previous: no files changed, integrity ok.
i'm desperate, don't know should do. update bios, tested ram: ok.
i article study on net found possible driver or hardware error or third app/service not identified @ moment debbugers kernel or full memory dumps.
it lacks proper explanation of should 1 when bsod screen appears , can not login in desktop mode , how repair it.
please help.
thanks in advance.
here methods troubleshoot issue , upload dmp files can analyze them.
troubleshoot blue screen errors <-- read link
http://windows.microsoft.com/en-us/windows-10/t...
can analyze minidumps if make them available
onedrive or other file sharing sites (such mediafire). if have
problems uploading minidumps copy them desktop or
documents folder , upload them there.
one-drive - share files , folders , change permissions
http://windows.microsoft.com/en-us/onedrive/sha...
upload photos , files
http://windows.microsoft.com/en-us/onedrive/add...
zip or upload contents of c:\windows\minidump
use onedrive upload collected files
http://social.technet.microsoft.com/forums/en-u...
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troubleshoot blue screen errors <-- read link
http://windows.microsoft.com/en-us/windows-10/t...
bccode: 1e 0x0000001e
remove power , reseat cards, memory, , cables (both ends when possible) - remove , replace - not snug. pc , can done laptop reseat memory , clear vents. make sure bios, low-level chipset drivers, , major device drivers date checking manually @ makers' sites.
bccode: 1e 0x0000001e
bccode: 1e 0x0000001e <-- read link
http://www.faultwire.com/solutions-fatal_error/...*1045.html
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utility makes easy see versions loaded :
run driverview - set view hide microsoft drivers - update without dump in names (and update bios , chipset drivers).
driverview - free - utility displays list of device drivers loaded on system. each driver in list, additional useful information displayed: load address of driver, description, version, product name, company created driver, , more.
http://www.nirsoft.net/utils/driverview.html
drivers check system maker fallbacks , device maker's current. right click start button- device manager - display adapter - write down make , complete model of video adapter - double click - driver's tab - write down version info. click update driver (this may not ms far behind certifying drivers) - right click - uninstall - reboot refresh driver stack.
repeat network - network card (nic), wifi, sound, mouse , keyboard if 3rd party own software , drivers , other major device drivers have.
go system maker's site (dell, hp, toshiba examples) (as rollback) , device maker's site (realtek, intel, nvidia, ati examples) , latest versions. (look bios, chipset, , software updates @ system maker's site while there.)
download - save - go put them - right click - run ad admin - reboot after each installation.
check in device manager - drivers tab sure version installing shows up. because drivers rollback before latest installed (sound drivers particularly this) install driver - reboot - check sure installed , repeat needed.
repeat @ device makers - btw @ device makers not run scanner - check manually model.
manually @ manufacturer's sites drivers - , device maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...
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memory tests not catch errors such mismatched memory (possible sticks appear identical) , when faster memory placed in system behind slower memory. best swap sticks in , out check if memory tests fail show problem.
test ram check here - let run 4+ hours or so. <-- best method
www.memtest.org
memtestx86 - test ram
http://www.tenforums.com/tutorials/14201-memtes...
windows memory diagnostic tool.
type in cortana's search box -> windows memory diagnostics
@ top of list - click it. in windows 8/8.1/10 name "windows memory
diagnostic".
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after doing updates can, , if issue continues, run
driververifier.driver verifier can find bsod issues :
using driver verifier identify issues windows drivers advanced users
http://support.microsoft.com/kb/244617
how troubleshoot driver problems in windows vista or 7. (8/8.1 , 10 same).
http://www.winvistaclub.com/t79.html
using driver verifier
https://msdn.microsoft.com/en-us/library/window...
winkey + x - run - type in -> verifier /reset hit enter disable
if driververifier creates minidump upload , post link here can analyze it.
please let know results , if need further assistance.
Windows / Windows 10 / Performance & system failures
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