Windows Hello - Microsoft Community

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got laptop in august , use hello windows until week ago, i've restarted computer several times , says device isn't compatible windows hello. how fix issue?

give these try:
1. reset facial recognition and/or fingerprint options

press windows key + open settings.
click accounts , select sign-in options.
locate fingerprint or facial recognition options , click remove under them.
after that, click started , follow on-screen instructions reset fingerprint , facial recognition.
reboot pc if needed.

2. modify group policy settings

creators update might have modified of crucial settings of group policy. therefore, recommend launch group policy editor , check/edit settings related windows hello functionality.

pres windows key, type gpedit, , press enter.
click on computer configuration , open administrative templates.
select windows components , open biometrics.
click on facial features , right-click on configure enhanced anti-spoofing option.
select edit , disable configure enhanced anti-spoofing feature.
reboot pc.

3. update drivers

if of system drivers, webcam , fingerprint reader drivers, corrupted during upgrade process, windows hello may fail perform. fix that, try update corresponding drivers:

right-click on windows key , select device manager.
locate hello, webcam, , fingerprint drivers individually , right-click on each of them.
select remove driver software , wait removal finished.
repeat removal windows hello related drivers , reboot pc.
once done, open device manager, click action -> scan hardware changes.
system should automatically detect , reinstall drivers.


Windows / Windows 10 / Windows Hello, lock screen & sign-in



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