No Sound- Says No Audio Output Installed - Microsoft Community

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bought laptop. has been going great work. logged in other night relax , watch netflix sound button has red x , states there no audio output installed. have researched find answer none working. when open troubleshoot fix it, says there no problem it. confused , why of sudden new computer wants not have sound. please help! 

hello cole,

1 possible reason why audio stopped working due incompatible driver. better assist , provide appropriate troubleshooting steps, kindly answer questions below:

  • were there hardware/software changes on computer prior happening?
  • are using external speakers, headphones, bluetooth devices audio?
  • what current version , build of windows 10? check, type winver on cortana's search field , press enter.

as initial recommendation, may refer article , try troubleshooting steps provided: fix sound problems.

we're looking forward response.



Windows / Windows 10 / Windows settings / PC



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