Computer will not accept the password to set to access his computer. - Microsoft Community

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my husbands computer not accept password set access computer. when put in passcode computer thinks , them goes main screen again.

hi kathy,

incorrect credentials , software changes of factors can prevent husband being able sign in device. isolate concern, confirm if there changes made on device prior concern?

meanwhile, suggest use on-screen keyboard when typing in credentials rule out hardware issues. this, click ease of access button in lower-right corner of sign-in screen, , select on-screen keyboard. in addition, ensure device connected internet clicking networks button upon signing in.

we'll appreciate if can send update.



Windows / Windows 10 / Windows Hello, lock screen & sign-in



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