usb external hard drive hub - Microsoft Community

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in may 2017, purchased new tower (desktop pc) windows 10 installed. may until 2nd week in july, used usb 2.0 hub connect hdd external hard drive. now, computer not accept 2.0 hdd external hard drive. message tells me must 3.0 mass storage device.

hi norine,

let's take closer issue bottom of it. please answer following:

  • can tell exact error message?
  • have checked specification of external drive? verify manufacturer if it's backward compatible usb 2.0
  • is chance desktop has @ least 1 usb 3.0 port?

we forward response.



Windows / Windows 10 / Devices & drivers / PC



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