internet connection - Microsoft Community

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why dies internet connection go off when bt landline being used

hello norma,

we'd more information regarding better check , provide more established resolution. please provide following information:

  • is first time encounter issue? if so, did make changes computer's configuration prior this?
  • are using wired or wireless connection?
  • do have other device connected internet? if so, please check if same issue happens.
  • can please confirm current build of windows 10?

     (type winver into cortana search box, hit enter.)

meanwhile, let's run network troubleshooter. troubleshooter automatically detects , resolves issue connecting internet. so, please follow these steps:

  1. open control panel.
  2. select view by: small icons.
  3. open troubleshooting.
  4. under network , internet, run the network troubleshooter.
  5. follow on-screen instructions.

we're looking forward response.



Windows / Windows 10 / Network & internet



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