Computer Randomly freezing, can't find the reason - Microsoft Community

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i'm running problem long time, stops no reason , it's back!

the computer freezing, can happen after being turned on 2 consecutive days, or 5 minutes of being turned on.

i checked event viewer , result (sorry being in pt-br):

nome log:   system
fonte:         microsoft-windows-kernel-power
data:          11/09/2017 17:24:26
identificação evento:41
categoria da tarefa:(63)
nível:         nível crítico
palavras-chave:(70368744177664),(2)
usuário:       sistema
computador:    felipe-pc
descrição:
o sistema foi reiniciado sem um desligamento correto primeiro. esse erro pode ser causado quando o sistema para de responder, trava ou fica sem energia inesperadamente.
xml de evento:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="microsoft-windows-kernel-power" guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <eventid>41</eventid>
    <version>5</version>
    <level>1</level>
    <task>63</task>
    <opcode>0</opcode>
    <keywords>0x8000400000000002</keywords>
    <timecreated systemtime="2017-09-11t20:24:26.542516800z" />
    <eventrecordid>13229</eventrecordid>
    <correlation />
    <execution processid="4" threadid="8" />
    <channel>system</channel>
    <computer>felipe-pc</computer>
    <security userid="s-1-5-18" />
  </system>
  <eventdata>
    <data name="bugcheckcode">0</data>
    <data name="bugcheckparameter1">0x0</data>
    <data name="bugcheckparameter2">0x0</data>
    <data name="bugcheckparameter3">0x0</data>
    <data name="bugcheckparameter4">0x0</data>
    <data name="sleepinprogress">6</data>
    <data name="powerbuttontimestamp">131492208528326487</data>
    <data name="bootappstatus">3221225684</data>
    <data name="checkpoint">0</data>
    <data name="connectedstandbyinprogress">false</data>
    <data name="systemsleeptransitionstoon">1</data>
    <data name="csentryscenarioinstanceid">0</data>
    <data name="bugcheckinfofromefi">true</data>
  </eventdata>
</event>

hi felipe,

issue you’ve encountered regarding performance of computer may caused configuration or files mismatched. sort out concern, we’d know following information:

  • were there changes happened prior issue?
  • which version of windows using?
  • have installed latest update on pc?

to check latest update, go windows update clicking start > settings > update & security , click check updates. scan , install latest updates available device.

note: you may check version of windows using clicking start, type winver , press enter.

additionally, verify if there no integrity violations on system, suggest run system file checker (sfc) tool. this scan , correct possible cause of issue. this, may follow steps provided on link. once you’re on page, expand , proceed steps on windows 10, windows 7, or windows vista option under run system file checker tool (sfc.exe) section. after completing steps, may check if issue persists.

we’re looking forward response.



Windows / Windows 10 / Performance & system failures / PC



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