Unable to sign in to Windows account - Microsoft Community

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having trouble logging on.  getting error message stating:  "we can't sign account.  problem can fixed signing out of account , signing in.  if don't sign out now, files create or changes make lost."  have tried severally times without success.  have tried resetting password -- again without success.  how resolve issue?

hi melissa,

it looks have corrupted system file or user profile. can is:

  1. change password of problematic user profile.
  2. run system file check.
  3. delete user profile registry.

however, need different admin account in performing these possible resolutions since cannot log in using user profile.

we can enable built-in admin account following steps below:

  1. on login screen, click on power button on lower right-hand side of screen.
  2. press , hold shift key , click on restart.
  3. a command prompt open @ boot.
  4. type net user administrator /active:yes , press enter.
  5. restart pc , can login using built-in admin account.
    • username: administrator
    • password: leave blank

once built-in admin account enabled, can perform suggested resolutions.

  • run system file check. once logged in using built-in admin account, run system file checker (sfc) tool repair missing or corrupted system files. this, click start, type command prompt or cmd in search box, right-click command prompt, , click run administrator. if prompted administrator password or confirmation, type password, or click allow. restart pc , try log in using account. if issue not resolved, proceed next suggestion.

  • change password of problematic user profile.
    1. log in using built-in admin account.
    2. type control panel on search box. double-click first result.
    3. go manage user accounts > change password account.
    4. log out , log in using account. use new password set.

if suggestions did not work, next step delete user profile registry.

important:  section, method, or task contains steps tell how modify registry. however, serious problems might occur if modify registry incorrectly. therefore, make sure follow these steps carefully. added protection, registry before modify it. then, can restore registry if problem occurs. more information how , restore registry, refer following microsoft knowledge base article.

how , restore registry in windows: https://support.microsoft.com/en-us/kb/322756

  • delete user profile registry:
    1. log in using built-in admin account.
    2. move corrupted user profile folder c:users to c:backup.
    3. open registry editor. in search box, type in regedit , press enter.
    4. go to: hkey_local_machinesoftwaremicrosoftwindows ntcurrentversionprofilelist.
    5. locate folder has profileimagepath points c:users. ends in “.back”. delete entire folder.
    6. restart computer , log in user profile.

let know if need further assistance.



Windows / Windows 10 / Windows Hello, lock screen & sign-in / PC



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