"Connected, no Internet" on new Laptop - Microsoft Community

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hi there, got new surfacebook , cannot connect internet. connect router (linksys ea3500, no issues other devices), , couldn't ping either. here's ip info:

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windows ip configuration

   host name . . . . . . . . . . . . : desktop-h7ng3k9
   primary dns suffix  . . . . . . . : 
   node type . . . . . . . . . . . . : hybrid
   ip routing enabled. . . . . . . . : no
   wins proxy enabled. . . . . . . . : no
   dns suffix search list. . . . . . : neo.rr.com

wireless lan adapter local area connection* 10:

   media state . . . . . . . . . . . : media disconnected
   connection-specific dns suffix  . : 
   description . . . . . . . . . . . : microsoft wi-fi direct virtual adapter
   physical address. . . . . . . . . : 9a-5f-d3-5c-9f-9d
   dhcp enabled. . . . . . . . . . . : yes
   autoconfiguration enabled . . . . : yes

wireless lan adapter wi-fi:

   connection-specific dns suffix  . : neo.rr.com
   description . . . . . . . . . . . : marvell avastar wireless-ac network controller
   physical address. . . . . . . . . : 98-5f-d3-5c-9e-9c
   dhcp enabled. . . . . . . . . . . : yes
   autoconfiguration enabled . . . . : yes
   ipv6 address. . . . . . . . . . . : 2605:a000:1204:81a6:2cee:585e:2b19:4d7(preferred) 
   temporary ipv6 address. . . . . . : 2605:a000:1204:81a6:dcdf:f85c:9744:a0ac(preferred) 
   link-local ipv6 address . . . . . : fe80::2cee:585e:2b19:4d7%16(preferred) 
   ipv4 address. . . . . . . . . . . : 192.168.1.136(preferred) 
   subnet mask . . . . . . . . . . . : 255.255.255.0
   lease obtained. . . . . . . . . . : tuesday, october 18, 2016 10:27:27 am
   lease expires . . . . . . . . . . : wednesday, october 19, 2016 10:42:47 am
   default gateway . . . . . . . . . : fe80::4af8:b3ff:fe8f:9256%16
                                       192.168.1.1
   dhcp server . . . . . . . . . . . : 192.168.1.1
   dhcpv6 iaid . . . . . . . . . . . : 228089811
   dhcpv6 client duid. . . . . . . . : 00-01-00-01-1f-97-75-b2-98-5f-d3-5c-9e-9c
   dns servers . . . . . . . . . . . : 192.168.1.1
   netbios on tcpip. . . . . . . . : enabled

tunnel adapter isatap.neo.rr.com:

   media state . . . . . . . . . . . : media disconnected
   connection-specific dns suffix  . : neo.rr.com
   description . . . . . . . . . . . : microsoft isatap adapter
   physical address. . . . . . . . . : 00-00-00-00-00-00-00-e0
   dhcp enabled. . . . . . . . . . . : no
   autoconfiguration enabled . . . . : yes

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ping info:

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echo on.

pinging 192.168.1.1 32 bytes of data:
reply 192.168.1.1: bytes=32 time=22ms ttl=64
reply 192.168.1.1: bytes=32 time=6ms ttl=64
reply 192.168.1.1: bytes=32 time=7ms ttl=64
reply 192.168.1.1: bytes=32 time=6ms ttl=64

ping statistics 192.168.1.1:
    packets: sent = 4, received = 4, lost = 0 (0% loss),
approximate round trip times in milli-seconds:
    minimum = 6ms, maximum = 22ms, average = 10ms

pinging 98.138.253.109 32 bytes of data:
reply 98.138.253.109: bytes=32 time=48ms ttl=49
reply 98.138.253.109: bytes=32 time=52ms ttl=49
reply 98.138.253.109: bytes=32 time=56ms ttl=49
reply 98.138.253.109: bytes=32 time=183ms ttl=49

ping statistics 98.138.253.109:
    packets: sent = 4, received = 4, lost = 0 (0% loss),
approximate round trip times in milli-seconds:
    minimum = 48ms, maximum = 183ms, average = 84ms
unable resolve target system name google.com.
[/php]  

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so far, tried:

- resetting modem/router/computer, usua
- released , renewed ip
- updating firmware
- disabling firewall

- resetting winsock entries, ipv4 tcp/ip stack, , ipv6 tcp/ip stack to installation defaults

suggest go surface forum.


Windows / Windows 10 / Network & internet / PC



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