Increasingly frequent BSOD, UNEXPECTED_STORE_ EXCEPTION and - Microsoft Community
hey all, wasn't sure post in need of help. recently, i've been getting increasingly frequent bsods , have no idea source of them is. i've downloaded both bluescreenview , whocrashed have still come empty. getting desperate @ point , points potential driver issue. far, decipher either program.
whocrashed:
on mon 12/18/2017 4:48:22 pm computer crashed
crash dump file: c:\windows\memory.dmp
caused following module: unknown (0xffffcf8fbf350000)
bugcheck code: 0x154 (0xffffcf8fbf350000, 0xffffbb01b27cd430, 0x2, 0x0)
error: custom_error
third party driver identified probable root cause of system error.
google query: custom_error
on sat 12/16/2017 1:08:22 computer crashed
crash dump file: c:\windows\minidump\121617-4718-01.dmp
caused following module: ntoskrnl.exe (nt+0x14f8a0)
bugcheck code: 0xef (0xffffb305256eb780, 0x0, 0x0, 0x0)
error: critical_process_died
file path: c:\windows\system32\ntoskrnl.exe
product: microsoft® windows® operating system
company: microsoft corporation
description: nt kernel & system
bug check description: indicates critical system process died.
there possibility problem caused virus or other malware.
crash took place in windows kernel. possibly problem caused driver cannot identified @ time.
another crash log, appears abscent, brought up ntdll.sys. unsure if important thought i'd throw in in case identify issue.
bluescreenview seems point to ntoskrnl.exe in of reports, i've come nothing searches on own.
any appreciated.
cheers.
moved from: windows /windows 10 /devices & drivers
ntoskrnl.exe windows component means else drove fault.
note hardware involved in causing problem. added can extremely difficult issue correct.
sure check system maker's support, online documentation , drivers, , ask in forums known issues - unit should still under full warranty. oem system maker responsible proper operation of both hardware , windows.
remove power reseat cards, memory, , cables (on both ends when possible).
how reseat expansion cards
http://pcsupport.about.com/od/fixtheproblem/ss/...
how reseat desktop memory module
http://pcsupport.about.com/od/fixtheproblem/ss/...
how reseat internal data , power cables
http://pcsupport.about.com/od/fixtheproblem/ss/...
reseating ram, video card, , hard drive
http://www.youtube.com/watch?v=dlxnpbqbft8
--------------------------------------
troubleshoot blue screen errors <-- read link
http://windows.microsoft.com/en-us/windows-10/t...
keep in mind odds hardware involved , can't fix hardware software.
can analyze minidumps if make them available onedrive or other file sharing sites (such mediafire). if have problems uploading minidumps copy them desktop or documents folder , upload them there.
adding files onedrive
http://windows.microsoft.com/en-us/windows-8/ge...
upload photos , files
http://windows.microsoft.com/en-us/onedrive/add...
one-drive - share files , folders , change permissions
http://windows.microsoft.com/en-us/onedrive/sha...
zip or upload contents of c:\windows\minidump
use onedrive upload collected files
http://social.technet.microsoft.com/forums/en-u...
bccode: ef 0x0000000ef <-- read link
http://www.faultwire.com/solutions-fatal_error/...*1237.html?order=date
======
utility makes easy see versions loaded :
run driverview - set view hide microsoft drivers - update without dump in names (and update bios , chipset drivers).
driverview - free - utility displays list of device drivers loaded on system. each driver in list, additional useful information displayed: load address of driver, description, version, product name, company created driver, , more.
http://www.nirsoft.net/utils/driverview.html
drivers check system maker fallbacks , device maker's current. right click start button - device manager - display adapter - write down make , complete model of video adapter - double click - driver's tab - write down version info. click update driver (this may not ms far behind certifying drivers) - right click - uninstall - reboot refresh driver stack.
repeat network - network card (nic), wifi, sound, mouse , keyboard if 3rd party own software , drivers , other major device drivers have.
go system maker's site (dell, hp, toshiba examples) (as rollback) , device maker's site (realtek, intel, nvidia, ati examples) , latest versions. (look bios, chipset, , software updates @ system maker's site while there.)
download - save - go put them - right click - run admin - reboot after each installation.
check in device manager - drivers tab sure version installing shows up. because drivers rollback before latest installed (sound drivers particularly this) install driver - reboot - check sure installed , repeat needed.
repeat @ device makers - btw @ device makers not run scanner - check manually model.
manually @ manufacturer's sites drivers - , device maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...
=====
memory tests not catch errors such mismatched memory (possible sticks appear identical) , when faster memory placed in system behind slower memory. best swap sticks in , out check if memory tests fail show problem.
test ram check here - let run 4+ hours or so. <-- best method
www.memtest.org
memtestx86 - test ram
http://www.tenforums.com/tutorials/14201-memtes...
windows memory diagnostic tool.
type in cortana's search box -> windows memory diagnostics
@ top of list - click it. in windows 8/8.1/10 name "windows memory
diagnostic".
======
after doing updates can, , if issue continues, run
driververifier.
driver verifier can find bsod issues :
using driver verifier identify issues windows drivers advanced users
http://support.microsoft.com/kb/244617
how troubleshoot driver problems in windows vista or 7. (8/8.1 , 10 same).
http://www.winvistaclub.com/t79.html
using driver verifier
https://msdn.microsoft.com/en-us/library/window...
winkey + x - run - type in -> verifier /reset hit enter disable
if driververifier creates minidump upload , post link here can analyze it.
please let know results , if need further assistance.
Windows / Windows 10 / Performance & system failures
Comments
Post a Comment