APC Index Mismatch - Microsoft Community
windows 10 pro pc keeps rebooting, came apc index mismatch error on 1 of reboots. has had update today we've removed , restarted see if has caused issue.
a copy dump files can found in here
any ideas on how solve or issue appreciated.
volunteers willing try resolve issue. rob, 10 time , dual award mvp specializing in windows troubleshooting , bluescreen analysis.
can't access link posted please use file sharing source indicated below.
troubleshoot blue screen errors <-- read link
http://windows.microsoft.com/en-us/windows-10/t...
can analyze minidumps if make them available onedrive or other file sharing sites (such mediafire). if have problems uploading minidumps copy them desktop or documents folder , upload them there.
adding files onedrive
http://windows.microsoft.com/en-us/windows-8/ge...
upload photos , files
http://windows.microsoft.com/en-us/onedrive/add...
one-drive - share files , folders , change permissions
http://windows.microsoft.com/en-us/onedrive/sha...
zip or upload contents of c:\windows\minidump
use onedrive upload collected files
http://social.technet.microsoft.com/forums/en-u...
-------
troubleshoot blue screen errors <-- read link
http://windows.microsoft.com/en-us/windows-10/t...
bccode: 01 0x00000001
common cause of bug_check drivers use methods below update bios , major drivers. if needed can tell how run driver verifier windows 10 idea update major ones maturation process still in stages. (see how update drivers , run driver verifier below.)
=====
utility makes easy see versions loaded :
run driverview - set view hide microsoft drivers - update without dump in names (and update bios , chipset drivers).
driverview - free - utility displays list of device drivers loaded on system. each driver in list, additional useful information displayed: load address of driver, description, version, product name, company created driver, , more.
http://www.nirsoft.net/utils/driverview.html
drivers check system maker fallbacks , device maker's current. right click start button - device manager - display adapter - write down make , complete model of video adapter - double click - driver's tab - write down version info. click update driver (this may not ms far behind certifying drivers) - right click - uninstall - reboot refresh driver stack.
repeat network - network card (nic), wifi, sound, mouse , keyboard if 3rd party own software , drivers , other major device drivers have.
go system maker's site (dell, hp, toshiba examples) (as rollback) , device maker's site (realtek, intel, nvidia, ati examples) , latest versions. (look bios, chipset, , software updates @ system maker's site while there.)
download - save - go put them - right click - run ad admin - reboot after each installation.
repeat @ device makers - btw @ device makers not run scanner - check manually model.
manually @ manufacturer's sites drivers - , device maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...
====
memory tests not catch errors such mismatched memory (possible sticks appear identical) , when faster memory placed in system behind slower memory. best swap sticks in , out check if memory tests fail show problem.
test ram check here - let run 4+ hours or so. <-- best method
www.memtest.org
memtestx86 - test ram
http://www.tenforums.com/tutorials/14201-memtes...
windows memory diagnostic tool.
type in cortana's search box -> windows memory diagnostics
@ top of list - click it. in windows 8/8.1/10 name "windows memory
diagnostic".
====
after doing updates can, , if issue continues, run
driververifier.
driver verifier can find bsod issues :
using driver verifier identify issues windows drivers advanced users
http://support.microsoft.com/kb/244617
how troubleshoot driver problems in windows vista or 7. (8/8.1 , 10 same).
http://www.winvistaclub.com/t79.html
using driver verifier
https://msdn.microsoft.com/en-us/library/window...
winkey + x - run - type in -> verifier /reset hit enter disable
if driververifier creates minidump upload , post link here can analyze it.
please let know results , if need further assistance.
can't access link posted please use file sharing source indicated below.
troubleshoot blue screen errors <-- read link
http://windows.microsoft.com/en-us/windows-10/t...
can analyze minidumps if make them available onedrive or other file sharing sites (such mediafire). if have problems uploading minidumps copy them desktop or documents folder , upload them there.
adding files onedrive
http://windows.microsoft.com/en-us/windows-8/ge...
upload photos , files
http://windows.microsoft.com/en-us/onedrive/add...
one-drive - share files , folders , change permissions
http://windows.microsoft.com/en-us/onedrive/sha...
zip or upload contents of c:\windows\minidump
use onedrive upload collected files
http://social.technet.microsoft.com/forums/en-u...
-------
troubleshoot blue screen errors <-- read link
http://windows.microsoft.com/en-us/windows-10/t...
bccode: 01 0x00000001
common cause of bug_check drivers use methods below update bios , major drivers. if needed can tell how run driver verifier windows 10 idea update major ones maturation process still in stages. (see how update drivers , run driver verifier below.)
=====
utility makes easy see versions loaded :
run driverview - set view hide microsoft drivers - update without dump in names (and update bios , chipset drivers).
driverview - free - utility displays list of device drivers loaded on system. each driver in list, additional useful information displayed: load address of driver, description, version, product name, company created driver, , more.
http://www.nirsoft.net/utils/driverview.html
drivers check system maker fallbacks , device maker's current. right click start button - device manager - display adapter - write down make , complete model of video adapter - double click - driver's tab - write down version info. click update driver (this may not ms far behind certifying drivers) - right click - uninstall - reboot refresh driver stack.
repeat network - network card (nic), wifi, sound, mouse , keyboard if 3rd party own software , drivers , other major device drivers have.
go system maker's site (dell, hp, toshiba examples) (as rollback) , device maker's site (realtek, intel, nvidia, ati examples) , latest versions. (look bios, chipset, , software updates @ system maker's site while there.)
download - save - go put them - right click - run ad admin - reboot after each installation.
repeat @ device makers - btw @ device makers not run scanner - check manually model.
manually @ manufacturer's sites drivers - , device maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...
====
memory tests not catch errors such mismatched memory (possible sticks appear identical) , when faster memory placed in system behind slower memory. best swap sticks in , out check if memory tests fail show problem.
test ram check here - let run 4+ hours or so. <-- best method
www.memtest.org
memtestx86 - test ram
http://www.tenforums.com/tutorials/14201-memtes...
windows memory diagnostic tool.
type in cortana's search box -> windows memory diagnostics
@ top of list - click it. in windows 8/8.1/10 name "windows memory
diagnostic".
====
after doing updates can, , if issue continues, run
driververifier.
driver verifier can find bsod issues :
using driver verifier identify issues windows drivers advanced users
http://support.microsoft.com/kb/244617
how troubleshoot driver problems in windows vista or 7. (8/8.1 , 10 same).
http://www.winvistaclub.com/t79.html
using driver verifier
https://msdn.microsoft.com/en-us/library/window...
winkey + x - run - type in -> verifier /reset hit enter disable
if driververifier creates minidump upload , post link here can analyze it.
please let know results , if need further assistance.
Windows / Windows 10 / Performance & system failures
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