Windows 10 login issue - Microsoft Community


hello everybody,

i hope can me issue here. i've had windows 10 few months , it's been working except lately when boot laptop, goes login screen , doesn't show picture or login fields. shows pictures , try load gets lock screen no luck enable me enter credentials.

i'm locked out of laptop , can't boot in safe mode, doesn't show power button on screen.

my laptop is: dell inspiron 15

thank you,

***post moved moderator appropriate forum category.***

hi rana,

there several reasons why you're getting login issue in windows 10 such broken system files or software corruption. isolate concern login, we'd ask few questions:

  • have made recent changes prior issue?
  • have tried performing start repair using installation media? if not, may follow follow these steps:
    1. insert installation usb drive , boot windows 10 it.
    2. if don't have one, can create installation media using link.
    3. in windows setup page, select the language install, time , currency format , keyboard or input method , hit next.
    4. click on repair computer , select troubleshoot.
    5. choose advanced options.
    6. click startup repair , select operating system.
    7. if startup repair doesn’t try performing system restore using same steps , select system restore under advanced options.

keep updated. we'll wait response.



Windows / Windows 10 / Windows Hello, lock screen & sign-in / PC



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