Hp support tabs popping up - Microsoft Community

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hp support tabs randomly opens on web browser , keyboard stop working ( i.e. when press "s" instead of typing brings start menu) restart itself. started couple of days ago after new update. factory reset laptop didn't work. please help

hi,

this issue can caused malware infections.

for better assist you, please answer following questions:

  • can send screenshot of pop-up message?
  • on version , build of windows 10 device running?
  • have made changes on device prior issue?

for more information on how include screenshot on post, click here.

in meantime, recommend scanning device using windows defender or antivirus software see if detect issues.

you can update keyboard driver , see if issue persist. click here more information on how update driver on windows 10.

update outcome can provide further assistance.



Windows / Windows 10 / Devices & drivers / PC



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