Star-up Password. - Microsoft Community

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i scammed fake microsoft telling me had been hacked , microsoft shutting down license , had purchase new license. 4yr license $299.00 or lifetime license $499.00 got suspicious , hung turned wifi off , shut computer down. used tablet contact microsoft, technician called me explained how technical support worked, purchased support $149.00  he had me turn computer on took control of filed report ftc last thing did set computer scan computer, told me use computer while scanned did, left computer on over night finished scan turn computer off next day turn computer on screen asking start password, don't know password call microsoft , tell me sense didn't purchase license scammed remover start password , need reinstall windows 10. ask if had second computer , flash drive don't  so tells me can take computer microsoft store. nearest store 400 mile away. explain me if scammed removed password how did computer start when turned on technician repair it. explain me paid $149.00 if can't give me windows password key in computer. money or money back. explain of this

moved :   msn / accounts, login, , signup / signing in microsoft account / windows 10

hi gabriel,

we acknowledge issue you're having , assist you, kindly provide information need below:

  • have tried using current login credentials , check if able log in computer? if yes, receiving error message when logging in?
  • if you're receiving error messages, kindly tell exact error message.
  • have tried resetting password microsoft account?

meanwhile, suggest resetting password. can o following suggestions listed on link when can't sign in microsoft account. if doesn't help, can try recover microsoft account following steps on link recover microsoft account.

do results , if have other questions, don't hesitate post back.



Windows / Windows 10 / Windows Hello, lock screen & sign-in / PC



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